Terms & Conditions

About powerfulclothes.com

Powerful Clothes is part of Buy From Internet Sweden, Examinare AB, which is based in Kristianstad, Sweden. The company's postal address is Krinova Science Park.

If you wish to get in touch with us, send an email to info@powerfulclothes.com with your message, contact information and we will get back to you shortly.

Ordering

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find the data about products, prices, billing and delivery address.

If there is any error in the order confirmation, you must contact us immediately via e-mail on info@powerfulclothes.com.

Delivery

Our normal delivery times are 14-30 days. NOTE! All our products are made on order and therefor it will take time until your product arrive.

If delays in delivery occur (without the notification from us of a longer delivery time), please contact us at e-mail: info@powerfulclothes.com as soon as possible.

Shipping cost is per order and can be found at checkout. Orders over 400 EURO are delivered free of charge.

Prices

All prices in the store are stated in EURO and include 25% VAT.

We reserve the right to change our prices in case of price changes from suppliers, incorrect prints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Return Policy

If you purchase goods on our website, as a customer you have a statutory 14-day right of withdrawal that applies from the time you have received an ordered item. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, service fee and handling fee, which is currently EURO 90.

Please note that ordered goods are not covered by the right of withdrawal.


If you apply the right of withdrawal:

You must inform us about the refusal. The message should be sent to info@powerfulclothes.com. In the message specify your name, address, e-mail, order number and clearly state which goods the return applies to. Please note, that it does not count as an application for withdrawal not to pick up the already sent packages. For packages that are not picked up, a fee will be charged according to what is stated under the "Return Policy" above.

You should return the products to us immediately, at the latest within the statutory 14 days after the cancellation notice.

You are responsible for return shipping, delivery and condition of the products upon return, so the products should therefore be sent well packed and in original packaging.

From the refund amount we reserve the right to deduct funds corresponding to the decrease in value compared to the original item value, if the product is used or damaged.

The right of withdrawal does not apply to:

Products that have been sealed due to health or hygiene reasons and where the sealing has been broken by you.

Individual products, that has been tailor-made specially for you or have a clear personal touch according to your wishes.

Services that have already been provided and if you have expressly agreed to the service being started without the right of withdrawal.

To receive more information on the statutory right of withdrawal, click here.

Complaints and claims

We inspect all products before they are sent to you. If the product is damaged when it arrives or incorrectly shipped, in accordance with current consumer protection legislation we undertake the obligation to rectify the defect free of charge.

You must always contact us for an approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

How to proceed with a complaint?

Any errors and defects must always be reported to info@powerfulclothes.com, where you include your name, address, e-mail, order number and a description of the problem.

If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with the applicable consumer protection legislation. We are responsible for return shipping for approved complaints.

We reserve the right to refuse a complaint in accordance with current consumer protection legislation, if it turns out that the product is not defective. In the case of received complaints, we follow guidelines from the General Complaints Board. Check arn.se for more information.

Limitation of Liability

We take no responsibility for indirect damages that may occur to the product.

We do not take responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from the supplier.

Furthermore, no responsibility is taken for any changes to products / product properties that have been made by the respective supplier and other factors beyond our control.

Product information

We reserve the right to make printing errors on this website and the final sale of the products. We do not guarantee that the images reflect the exact appearance of the products, as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to display the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, for privacy purposes visitors of a website must be informed that cookies are used. The information in the cookie can be used to follow a user's website browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.

Personal data

By shopping at powerfulclothes.com, you accept our data protection policy and the processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass your information to third parties without the legal basis.

Powerful Clothes (Examinare AB) is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases, when you have requested newsletters or promotional offers, in order to adapt the marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with Data Protection Regulation (GDPR).

What is considered personal information?
Personal data is all information that can be directly or indirectly attributed to an individual.

What information do we store?
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail, IP address and purchase history.

Your information is stored as long as we have a legal basis to process it, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, promotions and similar mailings are done with your consent
.

What information is shared and for what purpose?
P
ayment providers

When a purchase is made, information is shared with our payment provider. What is stored is first name, last name, address, e-mail and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna, Stripe, Swish.

Shipping Companies
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: DHL and Partners.

Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail will be shared with our newsletter provider. This is done to be able to keep you updated with information and offers for marketing purposes.
We use MailChimp to send out newsletters
.

Access right
You have the right to receive excerpts of all the information available about you with us. Excerpts are delivered electronically in a readable format.

Right to rectification
You have the right to ask us to update the incorrect information or additional information that is incomplete.

Right to be forgotten
You can request for the information concerning you to be deleted at any time. There are few exceptions to the right of deletion, such as when the data should be retained, because we must fulfill a legal obligation (for example, according to the Accounting Act).

Responsible for data protection
Powerful Clothes is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

How we protect your personal information
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information, such as personal data and passwords in a secure way.
We use Prestashop, a web shop system and host it ourselves on servers in the OVH network
.

Amendments to the General Terms and Conditions

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the website. The changed Terms are considered accepted based on orders or visits to the website.

Disputes and choice of law

If a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents in a EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr

In case of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions should be interpreted in accordance with Swedish law and order.

 

We store cookies according to our Privacy Statement.

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